Overview
Sr Technical Account Manager – Webstore

Are you passionate about driving seller success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new technologies to your friends and family?
 
Amazon's Technical Account Management (TAM) team provides assistance to millions of Sellers using the US platform. We are looking for a creative, dynamic, and motivated Sr. Technical Account Manager who will drive the continued success of Sellers on these platforms.
 
Join TAM as a  Sr Technical Account Manager and you’ll provide Technical support to sellers as they build their businesses on top of Amazon's Seller Webstore Platform.  Webstore is Amazon's eCommerce and merchandising technology to build a best-in-class product that enables sellers to easily sell their products through their own branded website, via phone or in-store, backed by the support, selection and expertise that only Amazon can provide. You will act as the primary interface between Amazon.com and our business customers. In this Professional Services Role, applicants will be responsible for providing day to day, real time operational support, and driving problem resolution. Additional responsibilities include SLA Management, defect tracking, chronic issue resolution, change management integration, and enhancing internal process. This is an excellent opportunity to learn and grow in an exciting and fast paced environment for a leader in e-commerce technology.


You'll represent Amazon as you manage technical inquiries from sellers & third-party solution providers that want help using our services. You'll also work directly with Amazon Services' engineers to ensure that seller issues are resolved as expediently as possible.  

The ideal candidate will posses solid customer facing skills that allow them to drive resolution with external partners and sellers, as well as a technical background to easily interact and give data-driven guidance to the product team.
 
In addition, your responsibilities will include, but will not be limited to, the following:
•    Developing and troubleshooting e-commerce websites.
•    Writing code samples, tutorials, and technical articles for the seller community
•    Working with sellers to understand how they are using our services, and providing feedback to development teams
•    Driving seller communication during Amazon Services critical events
•    Driving projects that improve support-related processes and our sellers' technical support experience
 
Job Qualifications

Qualified candidates will have:
  - 1-2 years of operational support experience in a distributed computing environment
  - a working knowledge of the software development lifecycle.
  - Great analytical skills
  - Strong business judgment
  - Superb communication skills
  - Demonstrated dedication to serving customers
  - A degree in computer science, or equivalent experience, is required
  - Ideal Candidates will have a working knowledge of website search functionality and Search Engine Optimization.

Some experience with the following:
•    web development (CSS, JavaScript, Flash and HTML)
•    web services (SOAP, REST, WSDL, XML)
•    Understand of different amazon integration options, XML, flatfile, MWS, AWS, FWS etc.
•    technical customer service and/or account management
Candidates must have excellent oral and written communication skills, strong customer focus, the ability to juggle many tasks and projects in a fast-moving environment, and must be a self starter who is excited about technology. A degree in computer science, or equivalent experience, is required. Candidates with experience working directly with customers are preferred, as is previous Amazon TAM experience.